Next steps for your photo scanning order

Prepare your originals, choose how they get to MementoScan, and know what happens once the scanning work is complete.

01

How to prepare and post your photos

  • Remove anything sticky or sharp before packing, including Blu Tack, tape, and staples.
  • If your photos are in albums, take the prints out and gather them together before sending.
  • Group originals in envelopes or with rubber bands. Each group becomes its own digital folder.
  • Keep each group above 50 originals where possible so your folders stay useful and tidy.
  • Label each group with a short folder name and we will use it in your gallery and filenames, for example if you label a group as "Vegas 2010", that group of photos will be in a folder called "Vegas 2010" and the filenames will be "Vegas 2010-001.jpg", "Vegas 2010-002.jpg" etc.
02

Where to send or hand over your photos

Send to Us

Please package your originals securely and include your order number inside the parcel.

MementoScan
36 Summers Hill Drive
Papworth Everard
CB23 3AA
United Kingdom

Tracked and insured postage is recommended for original photos. We will return your originals free of charge after scanning.

Local Collection

Use this option when local collection has been selected at checkout or arranged with us directly.

  • Keep your grouped and labelled photos together in one secure bag or box.
  • Have your order number ready so the collection can be matched to your order.
  • We will confirm the collection timing before collecting your originals.

We will be in touch after placing your order to confirm a collection time.

Drop-Off

Drop-off is by arrangement only, so please use the agreed location and time from your order or message thread.

  • Bring the photos securely packed, grouped, and labelled.
  • Include your order number inside the package.
  • Hand the package over directly rather than leaving originals unattended.

We will be in touch after placing your order to confirm a drop-off time and location.

03

What happens after your photos have been scanned

Your archive is prepared

Scans are checked, organised into the folders from your labels, and exported as high-quality JPEG files.

You receive a secure download

Your download link is sent by email and stays active for 8 weeks, giving you time to save and back up the files.

Your originals are returned

Your printed photos are packed back up and returned after scanning, with a USB copy included when that option was selected.

Need help before sending original photos?

Ask about your order