Shipping policy

Last updated: 10 June 2026

Sending originals to us

You are responsible for packaging photographs securely before sending them to us or using an agreed pickup service. Unless we expressly agree otherwise, you are responsible for arranging and paying for suitable postage, courier services, tracking, and insurance when sending originals to us.

You should use a tracked and insured postal or courier service suitable for the value and importance of the photographs. Do not send originals unless you accept the inherent risk involved in posting and scanning physical photographs.

Local pickup

Local pickup may be available within 5 miles of Cambridge. Contact us before ordering if you would prefer to avoid posting your originals.

Return delivery

Free return delivery is included for standard orders. Checkout collects the return address. Original photographs are returned after scanning unless otherwise agreed in writing.

If you purchase the optional USB stick add-on, the USB copy is normally sent with your returned originals or as otherwise agreed.

Digital delivery

Completed scan files are delivered by digital download. Digital download links are not long-term storage, so you are responsible for downloading, checking, storing, and backing up your files promptly after delivery.

Transit risk and delays

Unless we expressly agree otherwise, risk in the original photographs remains with you while they are in transit to us and while they are being returned to you. Turnaround and delivery times are estimates and may vary because of collection size, selected resolution, workload, the condition of the originals, courier delays, illness, equipment issues, or events outside our control.

Questions can be sent through the MementoScan contact page.